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Delivery

Harvey Norman makes it easy to get your items after ordering from the website.

Learn more about the requirements for the delivery of your order or how to collect online orders in-store.

Have more questions? Take a look at our list of frequently asked questions about delivery.


Delivery

Find out about delivery conditions, fees, and other important information.

Self-Collection

Find out when you can collect your item, what you need, and what to do if you have forgotten to colect your item.

FAQs

Get the answers to other questions you have about delivery.


DELIVERY

How can I track my order?

Small Items:
For small items delivered by Simplypost, we will email you the details of your Simplypost tracking number. To track your order, please click HERE or call (+65) 6850 0660. You can find your shipping ID in your Order Shipped confirmation email.

Large Appliances, Furniture, and Bedding items:
We will contact you to arrange delivery of your item(s) on a given day and while we regret that we cannot give you an exact time for delivery, we will endeavour to meet your requirements where possible. For updates in your delivery date and timeframe, please call 1800 334 9169 quoting your Online Order Number or Sales Order Number.


What are your delivery charges?

Small Items (<20kg):
A delivery fee will be charged based on the product type and weight*. Small items** does not include washers, dryers, refrigerators or televisions greater than 32 inches, furniture, mattresses, bed frames, bathroom items, wine chillers, water dispensers and office furniture.

**We reserve the right to revise the definition of items falling under Small Items without notice. Refer to the following table below for the delivery fee breakdown:

Weight Range Delivery Charge
0 - 1.99 kg SGD 9.90
2 - 4.99 kg SGD 10.50
5 - 6.99 kg SGD 11.50
7 - 19.99 kg SGD 13.50

*We use local couriers (SingPost) to facilitate the delivery of our small items orders and are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc). Excluding Saturdays, Sundays and Public Holidays. Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees. Delivery fees will not be refunded for items returned.

Large Items and Appliances:
A delivery fee of SGD 30 will be charged for delivery of large appliances and items. Large appliances include washers, dryers, refrigerators or televisions. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc.). Excluding Sundays and Public Holidays. Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees.

An installation fee of SGD 30 is applicable for wall mounting of individual television set. Installation fee does not include price of wall mounting brackets. For large electrical items that require extensive and/or complex assembly/installation we are happy to arrange this service for you. Installation service will be facilitated by 3rd party.

Furniture, Bedding:
A delivery fee of SGD 80 will be charged for delivery of furniture and bedding purchases. (Delivery of item(s) to room of your choice, all packaging removed and disposed of). We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc). Excluding Sundays and Public Holidays. Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees.

An installation fee of SGD 100 is chargeable for Marble Dining tables.

What is the delivery schedule like for my order?

We aim to deliver your order to you within 2-7 working days from the date of your order. Subjected to stock availability.

Orders Placed Delivery
Monday - Friday, before 6pm Delivery estimate of 1-5 working days or
7-14 working days * commences on the same working day the order is made.
Monday - Friday, after 6pm Delivery lead-time of 1-5 working days or
7-14 working days * commences on the next working day after the order is made.
Saturday and Sunday Delivery estimate of 1-5 working days or
7-14 working days * commences on the next working day after the order is made.

*For products that require external sourcing from suppliers, the delivery lead time ranges from 7-14 working days for items in stock.

What is the delivery time?

Small Items:
We use local couriers (SingPost) to facilitate the delivery of our orders; therefore it would usually take place between 10am to 5pm five days a week. Excluding Saturdays, Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc.).

Large Electrical Appliances, Furniture and Bedding Items:
Delivery will take place between 6:30pm to 9:30pm five days a week. Excluding Sundays and Public Holidays. Delivery is facilitate either by Harvey Norman warehouse team or agent for selected products. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc.).

What conditions do I need to be aware of for the delivery?

To qualify for delivery, your delivery location must be easily accessible through the elevator (i.e. same storey as lift landing) or must be on the same floor as the goods loading/unloading area.

If the delivery crew is unable to deliver the furniture or bulky items to your location through the elevator at the point of delivery (i.e. items unable to fit into elevator, refusal of elevator access by building management or etc.) and deemed unfeasible, we will assess the feasibility for the bulky item to be carried up through the staircase in a non-hazardous manner.

If the process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.

Should delivery process be completed through the staircases in a non-hazardous condition, additional charges per item will be as follows:

First non-lift-accessible storey (e.g. staircase delivery from ground floor is free) + SGD 10 per item transported to a subsequent non lift-accessible storey.

Example:
Staircase delivery of a wardrobe to a non-lift accessible 3rd storey (e.g. Level 3 of a semi-detached house) will cost SGD 70 [SGD 50 + (1 x 0) + (2 x SGD 10) = SGD 70].

Fees for re-delivery or cancellation will apply.



SELF-COLLECTION

Do you offer self-collection services?

Yes! We understand most of you are always on-the-go and may not be at home most of the time. So to make shopping even more convenient for you, we also provide self-collection at all of our retail outlets based in Singapore.

To do this simply select the Click and Collect option at the Checkout and select the store that has stock available that you would like to collect from.

You will receive an email confirming that we have received your order. Your order will then be processed by our Customer First Team and you will receive another email when your order is ready for pick up. This applies to items that are in stock only, if the product that you wish to order is not in stock you will receive a back order notification outlining any lead time that may apply.

When can I collect my purchases?

Online orders self-collection is from Monday to Sunday. You can collect your purchases from your chosen store once the ready for pickup confirmation email has been sent to you.

What must I bring along for self-collection in-store?

You must provide the following documentation when collecting in-store:

  1. A printout of your online order confirmation
  2. Your Photo ID (NRIC or Driver's License ONLY)
  3. Your credit/debit card used for making payment online

If you are unable to collect your order in-store personally, please contact our friendly Customer First Team using the Contact Us Form to notify us of the name of the person you have nominated to collect your order. Goods will not be given out to any individual without prior notice from the purchaser.

What if I have forgotten to collect items from self-collection in-store?

Goods must be collected within 3 days from the date on which the goods are ready for collection.

For Sales Orders where full payment has been received, we reserve the right to not fulfil the Sales Order should the goods remain uncollected 10 days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will be refunded.



FAQs

If your delivery is fulfilled by Simplypost, please call (+65) 6850 0660. If your delivery is for large item delivery such as washers, fridges or furniture or bedding please contact our friendly Customer First Team using the Contact Us Form or 1800 334 9169.

If your delivery is fulfilled by Simplypost, you can track the location of your order by calling (+65) 6850 0660. If your order is a large item such as a washer, fridge or furniture or bedding please contact our friendly Customer First Team using the Contact Us Form.

Due to restrictions and limitations placed by certain institutions and organisations, we are sorry to share that we are not able to make deliveries to the following areas:

  • Jurong Island
  • Tuas Link
  • Changi Cargo
  • Country Clubs
  • Army Camps
  • Seletar Aerospace
  • Off-shore islands such as Pulau Ubin
  • Turf Club Avenue
  • Resorts World at Sentosa
  • Singapore Prison Quarters
  • Airbase sites
  • SATS Inflight Catering Centre 1
  • ST Kinetics
  • Shipyards
  • Powergrid

If you work at any of the above locations, we strongly encourage you to set your shipping address to a location where our courier can deliver to, such as your home address.

No, we do not ship to international locations.

No, we do not.

No. Our warehouse is closed on Sundays and public holidays. For orders placed within a day before and after the holiday, processing time will be extended by additional 1 – 3 working days.

If more than one hour has passed, our warehouse may have already packed and shipped your order. In either case, please contact us using the Contact Us Form for further assistance as soon as possible.

Normally, you should receive your item within 2-5 working days for small items or 2-7 working days for furniture and bedding or large appliances depending on stock availability at our warehouse. Should you not be able to receive your items as per the indicated delivery time frame, please contact us here with your shipping address and Order ID so that we can check your delivery status with our courier.

We don’t want the exciting prospect of your new sofa or washing machine being delivered to be tainted by the worry of how exactly you should dispose of your old one!

Harvey Norman is happy to take back comparable old electrical appliances free of charge provided that they are disconnected, defrosted, clean and ready for the driver. If you require this collection service please mention this to us when we contact you to arrange the home delivery of your item(s).

For Furniture and Bedding items there will be a chargeable fee between SGD 50 and SGD 150 depending on the size of the old furniture or bedding.

Yes! Applicable for large appliances, furniture and bedding items only.

We can provide a full assembly and installation service on request. An installation fee of SGD 30 is applicable for wall mounting of individual television set. Installation fee does not include price of wall mounting brackets. For most furniture, bedding and electrical items that require extensive and/or complex assembly/installation we are happy to arrange this service for you. Installation service will be facilitated by 3rd party.

If you require an assembly or installation service please mention this to us when we contact you to arrange the home delivery of your item(s).

The following is applicable for large appliance and furniture and bedding items only.

Here's a quick checklist for your convenience:

  • Please ensure well in advance that any Furniture/Bedding or Electrical items you have ordered will fit into the room intended, paying particular care to dimensions and measurements of product. Large fridges/freezers and sofas can be problematic so please measure carefully.
  • Please check all required access routes and that there is sufficient access and parking for a large delivery truck to safely reach the delivery address.
  • Don't forget any lifts/elevators, stairwells, passages, corridors and landings that your product must pass through. Avoid disappointment and extra cost by doing all necessary measuring well in advance.
Please be aware that the delivery team will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows.

If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (e.g. Furniture does not fit in elevator) we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.

If the process is deemed hazardous, (e.g. furniture or items prone to damage on narrow stairway), in the event that delivery is deemed unfeasible, Harvey Norman reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by the payment mode made within two weeks from the initial delivery date.

Should delivery via staircase be deemed non-hazardous, additional charges per item will be as follows:
First non-lift-accessible storey free of charge (e.g. staircase delivery from ground floor is free) + SGD 10 per item transported to a subsequent non-lift-accessible storey.
For example: Staircase delivery of a wardrobe to a non-lift accessible 3rd storey (e.g. Level 3 of a semi-detached house) will cost SGD 70 [SGD 50 + (1 x 0) + (2 x SGD 10) = SGD 70].

Fees for re-delivery or cancellation will apply.

For Small Items:

Please contact our Customer First Team without delay to report any damages or problems with your item(s) using the Contact Us Form.

For Large Appliances, Furniture and Bedding Items:

Please report any defects immediately on delivery to your driver and to the store directly- the contact number for the store will appear on your invoice.

Alternatively you can contact our Customer First Team directly to report any damage using the Contact Us Form.

Should you notice damage to your product following the departure of the delivery team please contact us here or your local store without delay to report the problem.

We ask that great care is taken when opening all packaging. Excessive force should not be used as sharp objects such as scissors and knives can cause extensive damage. You are required to inform Harvey Norman of any damage or shortage upon delivery within 10 days. It is critical you unpack your item(s) within this time.

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