Harvey Norman is an established international retailer in Electronics, Computers, Furniture & Bedding with a prominent international presence in Australia, New Zealand, Ireland, North Ireland, Slovenia, Croatia, Malaysia and Singapore. In support with our growing business needs, we are seeking an enthusiastic and highly motivated team player to join us as:

E-Commerce Assistant (Contract Basis)

Responsibilities:

• Attend to customers at the Click & Collect Counter on enquiries, concerns and requests regarding ecommerce orders. Maintain and provide good customer service levels at all times to fulfill customers’ ecommerce orders.
• Support the eCommerce operations team in the processing of ecommerce orders and returns from customers.
• Working with retail and third party delivery partners to ensure all orders and returns are fulfilled.
  Responsible for the day-to-day operations of the Click & Collect centre. 
• Follow company’s guidelines on dress code, personal appearance, putting on name tag and required badges during store operating hours.

Requirements:

• Minimum ‘N’ Level or at least 1 year of experience in customer service
• Prior experience with SAP is ideal but not required
• Effective interpersonal and communications skills (verbal and written).
• Able to work retail hours including weekends and public holidays on rotating shifts.

Singaporeans who are interested to pursue this fulfilling and challenging role, you are invited to submit your detailed resume, clearly stating the position you are applying for, your current and expected salaries to:

The Human Resource Department
Pertama Merchandising Pte Ltd
315 Outram Road
#01-01/02 Tan Boon Liat Building
Singapore 169074
Email: career@harveynorman.com.sg

We regret that only shortlisted candidates will be notified.