Most of us experience some form of buyer's remorse. After our purchase, we sometimes change our minds, worry about breakdowns, or find the same item for less at another store.

At Harvey Norman, we understand. That's why, you can exchange your items, get a price guarantee and even reserve an item for 7 days, and much more. Isn't it nice to finally have the freedom to shop with confidence?


Found a lower price? We'll match it AND top up 10% of the price difference within 10 days of your purchase.

Change your mind? No worries, bring it back within 14 days for an exchange. 

Emergencies such as sudden breakdown of appliances happen. We can rush the new appliance to you the same day. 

Can't make up your mind? You can reserve the item for 7 days with a refundable 15% deposit.

Need your appliance delivered on a specific day and time? We will get that done for you.  


The Fine Print


We Won't Be Beaten on Price

  1. We will match the lower price + top up 10% of the price difference within 10 days of your purchase.
  2. Covers all genuine advertised and in-store prices of major chain stores only (include online sites of brick-and-mortar chain stores locally).
  3. Price match does not include trade/road show prices, display sets and limited sets deals, opening/anniversary specials, purchase with purchase and package deals.
  4. Please provide necessary proof.

Exchange within 14 Days

You can exchange the item within 14 days.

  1. Items should be unopened. The opened product has to be in brand new condition, unused, complete with its original box or packaging, associated accessories and guarantee card. Free gifts, vouchers and accessories associated with the purchase must also be returned. Please bring your original purchase receipt.
  2. Apple products, software, ink cartridges, games, game consoles, headphones, in ear headsets, mobile phones and consumables such as coffee capsules have to be returned unopened.
  3. One exchange is allowed per purchase. The exchanged product will not be eligible for further exchange or refund unless faulty.
  4. Exclusion, the following products are not exchangeable :
    • Installed appliances including but not limiting to wall mounted TV, aircons, hood, hob, oven, fridges, PCs, notebooks.
    • Customised and specially indented furniture, assembled furniture, mattresses, bed frames, electrical, IT models etc.
    • Display sets.


  1. Refund will be given in the same mode of payment that was used in the original purchase.
  2. Refund excludes delivery charges if delivery has taken place.
  3. Cancellation/refund is not applicable to special orders, customised items.
  4. Display sets are not refundable.
  5. Conditions pertaining to exchange are applicable.

RESERVE for 7 Days

  1. We will hold stock for you at a specific price for 7 days. May exclude hot selling items.
  2. A holding deposit of 15% of retail price is applicable. Deposit will be refunded if you do not wish to proceed with the purchase.
  3. Deposit must be paid in Cash, Credit Card or Harvey Norman Voucher.

Same Day Delivery

  1. Purchase have to be done by 4pm (stocks have to be available at the warehouse). Applicable on selected Electrical products. Same day delivery fee is $50.
  2. Exclude Saturdays, Sundays and Public Holidays. Delivery time is 6.30pm - 9.30pm.


For disposal of old items, requests have to be made at the point of purchase. Disposable is applicable for like-for-like item.

Product Care

Protect your product with Product Care. Learn more about it here.

Priority Delivery

We deliver whenever you want it. 

  1. Priority delivery is available between 11am to 9pm, Monday to Saturday. Exclude Sundays and public holidays.
  2. Customer can dictate the delivery time, we will deliver according to the requested timing, give and take half hour.
  3. Not applicable to appliances that require agents' delivery and/or agents'installation, furniture and bedding.
  4. Priority delivery fee is $60.

Harvey Norman reserves the right to amend any terms and conditions without prior notice. HNSG Shop with Confidence PLUS Version 1.0 November 2019.

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