Harvey Norman makes it easy to get your items after ordering from the website.
Learn more about the delivery of your order or how to collect online orders in-store. Have more questions? Take a look at our list of frequently asked questions about delivery.
Small Items:
For small items delivered by our courier partners, you will receive an automated email with delivery tracking links from NinjaVan or Pickupp.
Large Appliances, Furniture, and Bedding items:
We will contact you to arrange delivery of your item(s) on a given day and while we regret that we cannot give you an exact time for delivery, we will endeavour to meet your requirements where possible. For updates in your delivery date and timeframe, please call 6311 9988 quoting your Online Order Number or Sales Order Number.
Small Items (<20kg):
A delivery fee will be charged based on the product type and weight *. 'Small items'** does not include washers, dryers, refrigerators or televisions greater than 32 inches, furniture, mattresses, bed frames, bathroom items, wine chillers, water dispensers and office furniture.
**We reserve the right to revise the definition of items falling under 'Small Items' without notice. Refer to the following table below for the delivery fee breakdown:
| Weight Range | Delivery Charge |
|---|---|
| 0 - 1.99 kg | SGD 9.90 |
| 2 - 4.99 kg | SGD 10.50 |
| 5 - 6.99 kg | SGD 11.50 |
| 7 - 19.99 kg | SGD 13.50 |
*We use local couriers (Ninjavan & Pickupp) to facilitate the delivery of our small items orders and are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc). Excluding Saturdays, Sundays and Public Holidays. Delivery fee is not inclusive of any additional costs such as installation or 3 rd party fees. Delivery fees will not be refunded for items returned.
Large Items and Appliances:
A delivery fee of SGD 33.00 will be charged for delivery of large appliances and items on weekdays and SGD 38.90 on Saturdays. Large appliances include washers, dryers, refrigerators or televisions. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc.). Excluding Sundays and Public Holidays. Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees.
An installation fee of SGD 60 is applicable for wall mounting of individual television set. Installation fee does not include price of wall mounting brackets. For large electrical items that require extensive and/or complex assembly/installation, we are happy to arrange this service for you. Installation service will be facilitated by 3rd party.
If the delivery crew is unable to send the appliance to your location via the elevator at the point of delivery (e.g. unable to fit into elevator), we will assess (at our own discretion) the feasibility of the appliance being carried up via the staircase in a non-hazardous manner.
Additional labor charges ranging from $12 to $60 per landing will apply if carrying up or down by staircase is required. Our team will inform you of the final amount when scheduling your delivery.
Furniture, Bedding:
A delivery fee of SGD 80 will be charged for delivery of furniture and bedding purchases. (Delivery of item(s) to room of your choice, all packaging removed and disposed of). We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc). Excluding Sundays and Public Holidays. Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees.
An installation fee of SGD 100 is chargeable for Marble Dining tables.
We aim to deliver your order to you within 2 to 7 working days from the date of your order, subject to stock availability. Delivery lead times may be extended during peak periods and notified via email.
| Orders Placed | Delivery |
|---|---|
| Monday - Friday, before 6pm |
Delivery estimate of 1-5 working days or
7-14 working days * commences on the same working day the order is made. |
| Monday - Friday, after 6pm |
Delivery lead-time of 1-5 working days or
7-14 working days * commences on the next working day after the order is made. |
| Saturday and Sunday |
Delivery estimate of 1-5 working days or
7-14 working days * commences on the next working day after the order is made. |
*For products that require external sourcing from suppliers, the delivery lead time ranges from 7-14 working days for items in stock.
Small Items:
We use local couriers (NinjaVan or Pickupp) to facilitate the delivery of our orders; therefore it would usually take place
between 10am to 5pm, five days a week. Excluding Saturdays, Sundays and Public Holidays. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc.).
Large Electrical Appliances, Furniture and Bedding Items:
Delivery will take place
between 11am to 8pm, Monday to Saturdays. Excluding Sundays and Public Holidays. Delivery is facilitated either by Harvey Norman warehouse team or agent for selected products. We are unable to deliver at specific times (e.g. at 9am, before 5pm, after 7pm etc.).
To qualify for delivery, your delivery location must be easily accessible through the elevator (i.e. same storey as lift landing) or must be on the same floor as the goods loading/unloading area.
If the delivery crew is unable to deliver the furniture or bulky items to your location through the elevator at the point of delivery (i.e. items unable to fit into elevator, refusal of elevator access by building management or etc.) and deemed unfeasible, we will assess the feasibility for the bulky item to be carried up through the staircase in a non-hazardous manner.
If the process is deemed hazardous, (i.e. items prone to damage on narrow stairway, obstruction of passageway), and deemed unfeasible based on our assessment; we reserve the right to cancel the delivery.
We offer one-time free delivery and disposal (like-for-like item) on the ground floor or at lift landing levels only.
Additional labor charges ranging from $12 to $60 per landing will apply if carrying up or down by staircase is required. Our team will inform you of the final amount when scheduling your delivery.
Fees for re-delivery or cancellation will apply.
Yes! We understand most of you are always on-the-go and may not be at home most of the time. So to make shopping even more convenient for you, we also provide self-collection at all of our retail outlets based in Singapore.
To do this simply select the Click and Collect option at the Checkout and select the store that has stock available that you would like to collect from.
You will receive an email confirming that we have received your order. Your order will then be processed by our Customer First Team and you will receive another email when your order is ready for pick up. This applies to items that are in stock only, if the product that you wish to order is not in stock you will receive a back order notification outlining any lead time that may apply.
Online orders self-collection is from Monday to Sunday. You can collect your purchases from your chosen store once the ready for pickup confirmation email has been sent to you.
You must provide the following documentation when collecting in-store:
You may be asked to present a photo ID (NRIC or Driver's License) for verification purposes. If you are unable to collect your order in-store personally, please contact our friendly Customer First Team using the Contact Us Form to notify us of the name of the person you have nominated to collect your order. Goods will not be given out to any individual without prior notice from the purchaser.
Goods must be collected within 3 days from the date on which the goods are ready for collection.
For Sales Orders where full payment has been received, we reserve the right to not fulfil the Sales Order should the goods remain uncollected 10 days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will be refunded.
If your delivery is fulfilled by Ninjavan, please call (+65) 6602 8271. If your delivery is for large item delivery such as washers, fridges or furniture or bedding please contact our friendly Customer First Team using the Contact Us Form.
If your delivery is fulfilled by Ninjavan, you can track the location of your order by calling (+65) 6602 8271. If your order is a large item such as a washer, fridge or furniture or bedding please contact our friendly Customer First Team using the Contact Us Form.
Due to restrictions and limitations placed by certain institutions and organisations, we are sorry to share that we are not able to make deliveries to the following areas:
If you work at any of the above locations, we strongly encourage you to set your shipping address to a location where our courier can deliver to, such as your home address. Harvey Norman reserves the right to cancel and refund orders without a valid address, contact number and/or email address.
No, we do not ship to international locations.
No, we do not.
No. Our warehouse is closed on Sundays and public holidays. For orders placed within a day before and after the holiday, processing time will be extended by additional 1-3 working days.
If more than one hour has passed, our warehouse may have already packed and shipped your order. In either case, please contact us using the Contact Us Form for further assistance as soon as possible.
Normally, you should receive your item within 2-5 working days for small items or 2-7 working days for furniture and bedding or large appliances depending on stock availability at our warehouse. Should you not be able to receive your items as per the indicated delivery time frame, please contact us here with your shipping address and Order ID so that we can check your delivery status with our courier.
Harvey Norman is happy to take back comparable old large electrical appliances and dispose them for you in an environmentally friendly way.
This service is provided free of charge provided your old appliance(s) are disconnected, defrosted, clean and ready for the driver.
If you require this collection service please mention this to our sales staff in-store or when we contact you to arrange the home delivery of your online order(s).
For Furniture and Bedding items there will be a chargeable fee between SGD 50 and SGD 150 depending on the size of the old furniture or bedding.
Yes! This is applicable for large appliances, furniture and bedding items only.
We can provide a full assembly and installation service on request. An installation fee of SGD 60 is applicable for wall mounting of individual television sets. Installation fee does not include price of wall mounting brackets. For most furniture, bedding and electrical items that require extensive and/or complex assembly/installation, we are happy to arrange this service for you. Installation service will be facilitated by 3 rd party.
If you require an assembly or installation service please mention this to us when we contact you to arrange the home delivery of your item(s).
This is applicable for large appliance and furniture and bedding items only.
Here's a quick checklist for your convenience:
Please be aware that the delivery team will not attempt delivery if there are health and safety issues or where damage to your home may result and they will not remove doors and/or windows.
If the delivery crew is unable to send furniture to your location via the elevator at the point of delivery (e.g. Furniture is unable to fit into elevator), we will assess (at our own discretion) the feasibility of the furniture being carried up via the staircase in a non-hazardous manner.
If the process is deemed hazardous, (e.g. furniture or items prone to damage on narrow stairway), or in the event that delivery is deemed unfeasible, Harvey Norman reserves the right to cancel the delivery. Upon cancellation, a refund of any of your prior payments for that delivery will be made by the payment mode within two weeks from the initial delivery date.
Should delivery via staircase be deemed non-hazardous, additional charges per item will be as follows:
First non-lift-accessible storey free of charge (e.g. delivery to ground floor is free) + from SGD 10 per item transported to a subsequent non-lift-accessible storey
For example:
Staircase delivery of a wardrobe to a non-lift accessible 3
rd storey (e.g. Level 3 of a semi-detached house) will cost SGD 85 [SGD 65 + (1 x 0) + (2 x SGD 10) = SGD 85]
Fees for re-delivery or cancellation will apply.
For Small Items:
Please contact our Customer First Team without delay to report any damages or problems with your item(s) using the Contact Us Form.
For Large Appliances, Furniture and Bedding Items:
Please report any defects immediately on delivery to your driver and to the store directly- the contact number for the store will appear on your invoice.
Alternatively you can contact our Customer First Team directly to report any damage using the Contact Us Form.
Should you notice damage to your product following the departure of the delivery team please contact us here or your local store without delay to report the problem.
We ask that great care be taken when opening all packaging. Excessive force should not be used as sharp objects like scissors and knives can cause extensive damage. You are required to inform Harvey Norman of any damage or shortage upon delivery within 10 days. It is critical you unpack your item(s) within this time.
Copyright © 2007-2023 Harvey Norman is the trading name of Pertama Merchandising Pte Ltd. All rights Reserved.
