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IT Engineer

Reporting to the Assistant IT Operations Manager, the incumbent is responsible for delivering IT operations support to Harvey Norman offices and retail stores in Singapore.

Key Responsibilities:

  • Support the ongoing operations of the IT infrastructure and Point of Sale (POS) system in retail stores throughout Singapore and ensure IT operations are functioning normally in all stores.
  • Support of infrastructure components such as servers, storage, networks (WAN, LAN, Firewalls, etc.) and workstations, as well as retail-specific infrastructure such as networks, wireless access points, mobile devices, payment terminals, photo kiosks, bar-code printers, etc.
  • Deliver essential IT service in the setup and tear-down of POS terminals, workstations, printers, broadband routers for road shows, trade shows as well as retail events. Duties include providing onsite and offsite remote support.
  • Work with internal team members, overseas teams as well as external service providers in executing store openings, closings, and remodelling.
  • Provide 1st level IT support in respond to user requests/tickets submitted to the IT Service Desk.
  • Introduce and deploy technological innovations to support new business initiatives and to increase efficiency within store as well as corporate office environments.
  • Ability to work outside of normal business hours to provide after hour or on-call support as and when necessary to resolve urgent operational issues or to complete project work within expected timeline.
  • Ability to deal with ambiguity and conflicting priorities, and has a desire for continuous personal growth.
  • Comfortable working in a fast-paced, results-oriented environment.
  • Good knowledge in desktop, server and remote support. Experience should include Wincor Point of Sale, Microsoft Office, Active Directory and Windows Server.
  • Any ad-hoc duties that may be assigned by the management.

Essential Requirements:

  • Diploma qualification from local polytechnic or its equivalent.
  • At least 2 years of experience in IT support within an IT department of medium to large organizations.
  • Attention to details, well-organized and the ability to prioritize workload.
  • Ability to work and think logically.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what a problem is about and explain solution to the problem.
  • Ability to work well in a team as well as under pressure.
  • Good problem solving and documentation skills.
  • Good follow up and a strong customer focus.

Attractive remuneration package commensurate with qualifications and experience will be offered to the successful candidate.

Singaporeans who are inspired to take on this challenge, you are invited to submit your detailed resume, clearly stating the position you are applying for (Full Time / Part Time), your current and expected salaries to:

The Human Resource Department
Pertama Merchandising Pte Ltd
315 Outram Road
#01-01/02 Tan Boon Liat Building
Singapore 169074
Email: career@harveynorman.com.sg

We regret that only shortlisted candidates will be notified.

Those who had apply before need not re-apply.

Apply Now >>

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