Most of us experience some form of buyer's remorse. After our purchase, we sometimes change our minds, worry about breakdowns, or find the same item for less at another store.

At Harvey Norman, we understand. That's why, you can exchange your items, get a price guarantee and even reserve an item for 7 days, and much more. Isn't it nice to finally have the freedom to shop with confidence?

The Fine Print

Price Guarantee

  1. We will match the lower price + top up 10% of the price difference within 10 days of your purchase.
  2. Covers all genuine advertised and in-store prices of major chain stores only (include online sites of brick-and-mortar chain stores locally).
  3. Price match does not include trade/road show prices, display sets and limited sets deals, opening/anniversary specials, purchase with purchase and package deals.
  4. Please provide necessary proof.

Get It Exchanged

You can exchange the item within 10 days of purchase.

  1. The product has to be in brand new condition, complete with its original box or packaging, associated accessories and guarantee card. Free gifts, vouchers and accessories associated with the purchase must also be returned. Please bring your original purchase receipt.
  2. Apple products, software, ink cartridges, games, game consoles, headphones, in ear headsets, mobile phones and consumables such as coffee capsules have to be returned unopened.
  3. One exchange is allowed per purchase. The exchanged product will not be eligible for further exchange or refund unless faulty.
  4. Exclusion, the following products are not exchangeable once used:
    • All electrical, I.T, home & kitchen appliances, digital cameras, accessories, air-con (once installed), TV (once wall mounted), personal care products.
    • The following products are not exchangeable: Display sets, made-to-order/custom made, special order items, bed linen/mattresses/beds/divans and assembled furniture.


  1. Refund will be given in the same mode of payment that was used in the original purchase.
  2. Refund excludes delivery charges if delivery has taken place.
  3. Cancellation/refund is not applicable to special orders, customised items.
  4. Display sets are not refundable.
  5. Conditions pertaining to exchange are applicable.

Get It Reserved

  1. We will hold stock for you at a specific price for 7 days. May exclude hot selling items.
  2. A holding deposit of 15% of retail price is applicable. Deposit will be refunded if you do not wish to proceed with the purchase.
  3. Deposit must be paid in Cash, Credit Card or Harvey Norman Voucher.

Get It Delivered Today

  1. Purchase have to be done by 4pm (stocks have to be available at the warehouse). Not applicable to selected furniture and bedding products. Normal delivery fee is SGD 30 for electrical and IT products, SGD 50 for furniture and bedding products. Same day delivery fee is SGD 50.
  2. Free Delivery: Applicable only to in-store purchases with a minimum spend of SGD 2,000. Unless otherwise stated, free delivery is currently not available for online purchases.
  3. Exclude Saturdays, Sundays and Public Holidays. Delivery time is 6.30pm - 9.30pm.


For disposal of old items, requests have to be made at the point of purchase. Disposable is applicable for like-for-like item.

Product Care

Protect your product with Product Care. Learn more about it here.

Harvey Norman reserves the right to amend any terms and conditions without prior notice. HNSG Shop with Confidence Version 1.0 July 2014.

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