With Product Care ® you can relax knowing your purchase comes with additional protection. Product Care® covers all parts, labour and call out fees for an UNLIMITED amount of repairs. Product Care® will only use an authorised repairer network which means the job is done the first time.
1, 2, 3, or 4 years protection terms available
New for Old replacement
International coverage
Transferable
Our range of support options ensure you experience an easy and hassle free process when you need to talk to us about your Product Care ®. Whether you are experiencing a fault or wanting to redeem your entitlements, we will provide you with guidance and support every step of the way.
Making a claim is simple and we are here to help you through every step of the process.
Simply:
Our team are available: Monday to Friday: 8:30am to 6:30pm and closed on weekends and public holidays
Having Product Care ® with your purchase means you can enjoy a range of special benefits that are exclusive to you and will help you enjoy the experience of your new product even more.
Food spoilage cover
No Lemon Guarantee
Access exclusive Product Care ® Discounts
*All of the above are subject to terms and conditions. Exclusions apply.
*There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
| Brand | Vivo |
|---|---|
| Colour | Black |
| Model | Y19S |
| Product-Type | Smartphones |
| RAM (GB) | 8 |
|---|
| Storage Capacity (GB) | 128 |
|---|---|
| Storage Type | SSD |
You can send us a message to request more information about this product. Just fill in the form below.
All items available for online purchase are not guaranteed to be in stock at the time of order processing. If we are unable to fulfill your order, you will be offered an alternative or given a refund for the unavailable product.
Self Collect: Ready for collection within 1-3 Working days from the date of your order notification confirmation. Or 2-4 Working days for orders made on Public Holidays, Saturday and Sunday. Subjected to stock availability. Self collection ONLY applies for selected Small Items.
Small Items: Delivery estimate of 2-7 Working days from the date of your order. Excluding Saturday, Sunday and Public Holidays. Subjected to stock availability. Delivery will be facilitated by SingPost and local couriers.
Large / Bulky Items: Delivery estimate of 7-14 Working days from the date of your order. Excluding Sunday and Public Holidays. Subjected to stock availability. Delivery will be facilitated by Harvey Norman.
Delivery cost does not include installation/dismantling/carrying up or down by staircase. Installation/Dismantling cost and any other 3rd party cost applies separately.
Questions? You can refer to the FAQ here.
Or Contact our Customer Service Team using the Contact Us Form.
Mon to Fri, 11am to 6pm
With Product CareTM you have certainty that your product is covered for a specific period of time. If, during the Product CareTM term, your product fails to operate as a result of an Eligible Fault*, we will provide a one-off replacement of Your Product.
Our experienced support team ensures that the assessment, replacement or remedy process under your Product CareTM is a convenient experience. Whether you are experiencing a product fault or needing toll free technical assistance, our team is here to provide support every step of the way.
Redeem exclusive Additional Benefits which will help you maintain your product and assist in an additional purchase.
There are exclusions and limitations to Product CareTM. This section should always be read in conjunction with the Terms and Conditions for Product CareTM.
Learn more about Product CareTM.
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